Tableau 2019.3 and later

MrSmith

This KB works for 2019 versions and before.

https://liquidwarelabs.zendesk.com/hc/en-us/articles/360040558491-Tableau-DIA-application-does-not-start-for-non-admin-users

https://kb.tableau.com/articles/issue/error-the-flexnet-licensing-service-is-not-present-on-the-system-activating

In the 2019.3 and later the method changes slightly.

1. Capture Tableau in the normal fashion.
2. after the install BEFORE clicking on finish run the following command.
3. "C:\Program Files\Tableau\Tableau 2021.2\bin\uninstallanchorservice" "Tableau Software Inc." "Tableau 2021.2"
4. this will uninstall
5. Finish
6. playback Tableau
7. make a bat file with the following
8. "C:\Program Files\Tableau\Tableau 2021.2\bin\installanchorservice"  "Tableau Software Inc." "Tableau 2021.2"
9. Add a script to configure, post activate and save

jrlewis

Is this for Desktop or Reader? Reader seems to package without issue but I've struggled with Tableau Desktop because of the Flexnet activation service.

MrSmith

I’m pretty sure this is desktop as the flex net license is part of the install.

NoBrentsAllowed

This is way better than what i found to work lol.

I was able to get it to work with the following batch script post deploy. Found out they made another change and the ACL SSDL script is no longer needed.

a band aide if I ever saw one

@echo off

"C:\Program Files\Tableau\Tableau 2021.1\bin\custactutil.exe" -localrepair > c:\temp\tab.txt

jrlewis

Just trying this in FlexApp now. It works but seems to have a licensing hiccup. Every launch you get the "license has changed" message and need to restart the app. I can only assume its because the FlexNet service is getting installed on every launch.

NoBrentsAllowed

jrlewis, did you update the below command and the batch install command to the version you are using? Also did you open the app after installing? I recommend not opening the app during packaging. We also found extra slow open when added to user login.

"C:\Program Files\Tableau\Tableau 2021.1.0\bin\uninstallanchorservice" "Tableau Software Inc." "Tableau 2021.1.0"

We use the following for install command when packaging

TableauDesktop-64bit-2021-1-0.exe /quiet /norestart ACCEPTEULA=1 ATRREQUESTEDDURATIONSECONDS=14400 ACTIVATIONSERVER=https://tableauservername.doman.loc SYNCHRONOUSLICENSECHECK="true" SILENTLYREGISTERUSER="true"

NoBrentsAllowed

Just an update i was able to package 2021.4 tableau and prep with the above with no issues.

jshonk

@NoBrentsAllowed How did you end up packaging Tableau Prep Builder? Prep Builder doesn't include an custactutil.exe and un/installanchorservice.exe to manipulate.

Thanks,

Joe

MrSmith

Follow the same instructions, however change out the uninstall/install Anchor services for these commands.

they exist, just in a different folder with a slightly different version number. you don't need to worry about custactutil.exe

"C:\Program Files\Tableau\Tableau Prep Builder 2021.4\resources\app\tableau-1.3\build\Release-x64\uninstallanchorservice"  "Tableau Software Inc." "Tableau 2021.4"

"C:\Program Files\Tableau\Tableau Prep Builder 2021.4\resources\app\tableau-1.3\build\Release-x64\installanchorservice"  "Tableau Software Inc." "Tableau 2021.4"